Terms of service

Please read carefully all the information in the General Terms and Conditions of Sale, which define the rights and obligations of the parties in relation to sales made through the online store aurifoods.pt, describing the steps necessary for placing an order and tracking it. Within the scope of these general terms and conditions, a customer is considered to be any individual or legal entity that places an order on the aurifoods.pt website, whether a private customer (end consumer) or a reseller. These general terms and conditions apply to orders placed via the Internet and email, and govern the sale of products on the aurifoods.pt website on the date the order is validated.

By placing an order, the user declares that they have read and agreed to these terms and conditions by clicking on "I have read and accept the terms and conditions of sale, as well as the applicable privacy policy.".

These General Terms and Conditions of Sale are the only applicable terms and supersede all other conditions, except for prior, express, and written agreement.

Auri Foods reserves the right to change the General Terms and Conditions of Sale at any time without prior notice, with the conditions in effect on the day the order is placed by the Customer applying to each order. In cases not covered herein, the applicable distance selling law will apply.

Auri Foods reserves the right to unilaterally modify, at any time and without prior notice, the presentation and content of the website regarding products, promotions, commercial conditions, and services. These modifications will serve to improve the website, simultaneously enhancing the services offered to the User.

THE Auri Foods The right is reserved to freely modify these General Conditions at any time. The User agrees to use this website in compliance with applicable legislation, refraining from using the page for activities contrary to law, morality and good customs, or the rights and interests of third parties.

Product information

Auri Foods is committed to presenting detailed information and essential characteristics of the products it offers in a careful manner.

Always read the instructions for use of each product carefully, and if you have any questions, use the contact form or send us an email to [email address]. info@aurifoods.comor contact us by phone at +351 227 831 021 (called the national fixed network), before any use.

The photographs illustrating the products are not part of the contract and do not replace any commitment on the part of the company. Auri Foods. Despite all the care taken in preparing the website's content, the information, texts, graphic documents and/or other services may contain errors or be incomplete. In these situations, Auri Foods cannot be held liable for any damages resulting from the use (or inability to use) of the website, including damages caused by viruses or any inaccuracy or imperfection of the information.

Stocks and Availability

THE Auri Foods We respect the shipping deadlines for orders, provided the item is in stock.

If one of the ordered products is not available in stock, the Auri Foods The company will contact the customer by email or phone within a maximum of 8 business days from the date of the order to inform them of the new delivery date for the product. In this case, the customer... You can choose to cancel the order or replace it with another product.

 

prices

The prices of products offered for sale in Portugal are invoiced in euros and include VAT at the current legal rate. This value will always be included in our prices.

Shipping costs are the responsibility of the customer and are added to the total value of the selected products. The customer will be informed of these charges before confirming their order and completing the purchase process.

All expenses incurred due to the payment method chosen by the Customer, in particular bank fees and charges, customs duties and similar charges, shall be borne by the Customer.

Please note that if the price shown is incorrect and clearly ridiculously low, regardless of the cause (computer error, manual error, technical error, etc.), the order will be cancelled, even if it has already been confirmed.

THE Auri Foods We reserve the right to change prices at any time without prior notice. However, we undertake to apply the rates and prices indicated at the time the purchase order is placed.

Purchase Process

To place a purchase order, you need to access... www.aurifoods.ptand follow the steps described below.

 

Registration

First, you must register as a Customer on the website by filling out the electronic form following the instructions at each step. After registering, the customer can proceed to purchase their product(s).

 

It is the customer's responsibility to ensure that all necessary information is provided correctly and completely, as this is the only way Auri Foods can guarantee order acceptance and subsequent delivery.

 

Payment methods

We accept credit cards, payments via Paypal, MBway and Multibanco.

The customer must pay only the exact amount specified in the order confirmation, and must do so using only the payment methods described above. Otherwise, if the customer attempts to use another payment method not foreseen, Auri Foods cannot be held responsible for the loss of payment or any other damages that may arise.

orders

Whenever placing an order, the Customer must provide all the necessary information for registration and order processing, filling in all the required fields.

After receiving the order, the Customer will receive an order confirmation email, which does not, however, constitute final acceptance. The order is only considered final after Auri Foods sends an email confirming the order.

Auri Foods sends an order confirmation email after the Customer has made full payment. If the Customer does not make the payment within 4 business days from the date the order is placed, the order is considered cancelled.

In cases where the Customer makes a partial payment, meaning the amount paid does not cover the total order value, they have 3 business days to pay the remaining balance. If they fail to do so within this timeframe, a credit note will be issued for the amount paid up to that point.

Shipping & Transportation

Shipping

Once your order is shipped, you will receive a shipping confirmation email. We are not responsible for lost or stolen packages. For questions regarding your order, please email us at [email address]. encomendas@aurifoods.com or contact us by phone by +351 +351 227 831 021(called the national fixed network).

We are available Monday to Friday, from 9am to 5pm UGT/GNT Lisbon.

Shipping Costs

Portugal Continental: 4,90€

Islands (Madeira and Azores): €9.99

Spain: €6.90

Europe: check the website according to weight.

We offer free shipping on orders over €49 for mainland Portugal and €79 for Madeira and the Azores.

International shipping rates are calculated by the delivery company based on the postal code and shipping destination. Remember that international packages are subject to taxes and customs duties that are not calculated at checkout. Auri Foods We have no control over these fees, which are charged at the time of delivery. Please contact your country's local customs office to determine the fees in advance.

Order delivery time

For mainland Portugal

After payment confirmation, the Auri Foods undertakes to process the order within of 5 to 8 business days for mainland Portugal.Orders placed on weekends will be processed within 3 to 5 days usefulStarting the following Monday. We do not ship orders on weekends or holidays. During promotional periods, campaigns, and pre-sales, your order may take a little longer than usual.

For the Islands (Madeira and Azores)

After payment confirmation, the Auri Foods undertakes to process the request within of 7 to 10 business days for the IslandsOrders placed on weekends will be processed within 7 to 10 days usefulStarting the following Monday. We do not ship orders on weekends or holidays.

For Europe

After payment confirmation, the Auri Foods undertakes to process the request within of 7 to 14 business days for EuropeOrders placed on weekends will be processed within 7 to 14 days usefulStarting the following Monday. We do not ship orders on weekends or holidays.

If for any reason it is not possible to meet the maximum delivery deadline indicated, the Auri Foods iThe company will inform the customer of this fact and give them the option of keeping the order by setting a new delivery date or canceling the purchase, in which case they will be refunded the amount initially paid.

Keep in mind that this information is provided by the postal service and the shipping company used. There may be delays, and therefore these numbers may not reflect reality.

We are not responsible for any delays in the delivery of orders resulting from strikes or other situations on the part of the postal service or the selected carrier.

If delivery fails after 3 (three) attempts, the order will be returned to our warehouse. The customer will have the option to request new shipping, at an additional cost. If the customer does not wish for a new shipment, the order amount will be refunded, minus the respective shipping costs.

THE Auri Foods We assume no responsibility for orders returned due to incorrect address, lack of a postal receptacle, or failure to claim within the deadline, among other reasons. Responsibility for errors in the information and the return of the order to the factory will result in an additional shipping cost for the customer.

Information about the order sent.

You will receive an email with all the information. Please check that you entered the correct email address and that it hasn't gone to your spam folder.

When the order is shipped, all customers with an address in mainland Portugal will receive an SMS from the carrier Nacex to confirm the date, change the date, or pick up the order at the location indicated by Nacex.

Right of withdrawal. Satisfaction guaranteed or refund.

Exchange or return

To exchange an item, the customer can contact our customer service department by phone or email. encomendas@aurifoods.comShipping costs are the responsibility of the customer (the product travels at their own risk).

The exchange or return of an item must comply with the following conditions:

• The purchase must not have exceeded 14 days;

• The item must be unused and returned in the same condition as when purchased, i.e., with the original packaging intact.

• Refunds are always processed using the same payment method used for the purchase.

We do not exchange used or unsealed products.

data protection

THE Auri Foods We undertake not to make any personal data available to third parties without the express written consent of the Client, except in cases where disclosure of the data is legally required.

We reserve the right to disclose personal data relating to the Client and banking institutions, but only to the extent strictly necessary for credit verification purposes.

For more information, please consult the Privacy Policy.

Disputes and liabilities

Contract Resolution (Returns) - Distance Purchases

According to the pre-contractual information provided for in paragraph 1 of article 4 in conjunction with paragraph 1 of article 10 of Decree-Law No. 24/2014 of February 14, amended by Law No. 47/2014 of July 28, for distance purchases (online and received at the address via carrier), Portuguese law establishes a period of 14 days for the consumer (commonly known as a reflection period) after taking physical possession of the goods, during which you can return the item(s) without having to give a reason.

In cases of free contract termination, the return shipping costs are the responsibility of the consumer, as stipulated in paragraph 2 of article 13 of Decree-Law No. 24/2014, of February 14.

Disputes

In case of a dispute, the consumer can resort to one of the Alternative Dispute Resolution Entities for Consumer Disputes. For more information, you should consult the Consumer Portal (www.consumidor.pt).

In compliance with current legislation, Auri Foods indicates that, in case of dispute, the customer/user may resort to an Alternative Dispute Resolution Entity for Consumer Disputes:
– CNIACC – National Center for Information and Arbitration of Consumer Disputes (www.cniacc.pt)

– CIAB – Consumer Information, Mediation and Arbitration Center (www.ciab.pt)

(if applicable)

Suggested Alternative Dispute Resolution Entities

CNIACC – National Center for Information and Arbitration of Consumer Conflicts

http://www.arbitragemdeconsumo.org

Lisbon Consumer Dispute Arbitration Center

http://www.centroarbitragemlisboa.pt

Consumer Conflict Arbitration Center of the Ave Valley/Arbitration Court

http://www.triave.pt

CIAB – Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)

http://www.ciab.pt/pt

CIMPAS – Insurance Information, Mediation and Ombudsman Center

https://www.cimpas.pt

Responsibilities

Auri Foods (CPPC: 514841990) The company is not responsible for delays or non-compliance with contractual obligations due to force majeure, disturbances, total or partial strikes, postal services and means of transport or communication, flood, fire or war. Auri Foods We are not responsible for any indirect damage, loss of business, loss of profit, loss of opportunity, damages or fees that may arise from the purchase of any product presented on the website.

THE Auri Foods It assumes no responsibility for misuse or improper use, nor for wear and tear resulting from normal use of the products it sells.

The application and use of the products sold are the sole responsibility of the customer, who must carefully read the respective instructions for use, application and operation. The customer must verify that the product purchased corresponds to the one ordered. In accordance with Law No. 24/96 of July 31 and Decree-Law No. 67/2003 of April 8.

Personal data protection

Please consult ourthe Privacy Policy (link to page).

Cookies

Cookies are small text files sent by websites and stored on each user's personal computer.

The use of cookies aims to increase the efficiency of websites, as well as to provide website owners with useful information for improving and enhancing the website and the services provided.
In order to provide services with content tailored to visitors' interests, websites use cookie technology to collect and store information.

Using cookie technology to count page visits allows for more accurate analysis of website usage.

Once a customer/user has registered, the websites use cookie technology to access a small data file generated by the customer/user.
If the customer/user does not wish to receive cookies, you can configure your computer to warn you whenever you receive a cookie or disable all cookies through your browser.
If you disable cookies, you may not be able to access some of the features provided by websites.

Intellectual property

All the content on the site aurifoods.pt(illustrations, texts, titles, trademarks, images, videos) are the property of AURI FOODS, its co-contractors or partners. Partial or total reproduction of the content through any procedure and on any medium is subject to prior and express authorization from AURI FOODSAll information, content, documents, and software offered by our services are protected by Portuguese and international law regarding intellectual property and copyright. AURI FOODS You may not authorize the copying, presentation, or distribution of content for which you do not own the intellectual property rights. Any fraudulent use of rights obtained by third parties constitutes the crime of counterfeiting, severely punished by the Intellectual Property Code. THE AURI FOODS The site will not be held responsible in any way for a user's violation of rights held by third parties and perpetrated through the latter's activities on the site.